Terms and Conditions

Scope
Contract Conclusion
Subject of the Contract
Granting of Rights for a Contract on the Delivery of Software
Granting of Rights for a Contract on the Temporary Provision of Software
Customer’s Obligations
Right to Cancel (Consumers)
Prices and Payment Terms
Delivery & Shipping Terms
Retention of Title
Warranty for Contracts under Cl. 3.2, 3.3(a) and 3.3(c)
Warranty for Contracts under Cl. 3.3(b)
“100% Money-Back Guarantee” Terms
Liability for Other Breaches of Duty
Redemption of Campaign Vouchers

1) Scope

1.1 These General Terms & Conditions of OMEGAKEYS LTD (“Seller”) apply to all contracts between the Seller and the contracting party (“Customer”) for the sale, delivery, and temporary provision of digital content, digital goods, and non-digital goods (together, the “Goods”). Any services offered by the Seller are provided only as ancillary to such purchase contracts. Customer terms that deviate from, conflict with, or supplement these Terms apply only if the Seller has expressly agreed to them in writing.

1.2 These Terms apply to both consumers and business customers. A “consumer” is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession. A “business customer” is any person or entity acting for purposes relating to their trade, business, craft or profession. Where a clause applies differently to consumers and business customers, this is stated.

1.3 For business customers, these Terms also apply to all future transactions between the parties concerning the sale or supply of Goods, without the need for repeated reference.

1.4 “Digital content” means data produced and supplied in digital form (for example, access codes, product keys, or other digital information) that is not “digital goods”.

1.5 “Digital goods” means software supplied in digital form for download, with usage rights granted under clauses 4 and/or 5 of these Terms.

1.6 “Non-digital goods” means software supplied on a physical data carrier (e.g., DVD, USB) and any other physical products, with any usage rights granted under clauses 4 and/or 5.

1.7 The Seller operates an online shop via www.omegakeys.co.uk (the “Online Shop”). The Seller may also sell Goods via third-party marketplaces (each a “Marketplace”). Where applicable, a Marketplace’s own terms may additionally apply; in the event of conflict, these Terms prevail in relation to the Seller’s contractual obligations to the Customer.

1.8 By submitting an order through the Online Shop or a Marketplace, the Customer agrees to be bound by these Terms. If the Customer does not agree, they must not place an order.

2) Contract Conclusion

2.1 Product listings and descriptions on www.omegakeys.co.uk (“Online Shop”) constitute an invitation to treat and are not binding offers. When a Customer places an order, it constitutes an offer to purchase the Goods under these Terms.

2.2 Orders placed through third-party marketplaces (each a “Marketplace”) are subject to the respective platform’s ordering process. The contract is formed once the Seller confirms or fulfils the order in accordance with the relevant Marketplace procedures.

2.3 The Customer may review and correct input errors during the online order process by using the standard browser and form controls before submitting the order. An effective method of detecting input errors may include the browser’s zoom function or on-screen review of all entered information before submission.

2.4 For Online Shop orders, acknowledgement of receipt (for example, via an automated email confirmation) does not constitute acceptance of the Customer’s offer. Acceptance occurs only as provided in clause 2.5 below.

2.5 The Seller may accept the Customer’s offer within five (5) days by one of the following actions:

(a) Delivering or providing access to the ordered Goods (for example, by sending a download link or product key by email); or
(b) Requesting or collecting payment for the Goods (for example, capturing funds via the chosen payment method); or
(c) Sending an express order acceptance by email or equivalent written confirmation.

The contract is concluded at the moment the first of these events occurs.

2.6 If the Seller does not accept the order within five (5) days, the offer shall be deemed not accepted, and no contract shall arise. Any payments already made will be refunded promptly.

2.7 All contracts are concluded in the English language. The applicable law and dispute resolution provisions are set out in clause 16 (Governing Law & Jurisdiction).

2.8 The Customer must ensure that a valid email address is provided and correctly configured so that emails from the Seller or its service partners are received. The Seller shall not be liable for delays or failed communications caused by spam filters, incorrect email settings, or technical issues on the Customer’s side.

2.9 By submitting an order, the Customer confirms that they have read and agreed to these Terms, together with the Privacy Policy and any applicable refund or cancellation policies published on the Online Shop.

3) Subject of the Contract

3.1 The Seller shall supply the Customer with the Goods described in the relevant product page on www.omegakeys.co.uk or Marketplace listing. The Seller may also provide ancillary services necessary to deliver or activate those Goods (for example, product key assignment or installation instructions). Any additional services are provided only as supplementary to the purchase and not as independent contractual obligations.

3.2 For contracts involving the delivery of non-digital goods (for example, software supplied on a physical medium), the Seller undertakes to transfer ownership of the item specified in the licence certificate and to provide the related user documentation (printed or downloadable). Ownership passes only upon full payment in accordance with clause 10. The technical and functional characteristics of such goods are determined by the product description displayed in the Online Shop or Marketplace. The Seller shall also grant the rights of use set out in clause 4.

3.3 For contracts involving digital goods, the Seller shall:

(a) In the case of a permanent software purchase (“Software Purchase”), provide the Customer with the software identified in the licence certificate in executable form (object code) and a method for secure download, together with electronic access to the accompanying documentation. Rights of use are granted in accordance with clause 4.
(b) In the case of temporary software access (“Software Lease”), provide the Customer with temporary access to the software identified in the licence certificate in object code form for the agreed term, together with electronic access to documentation. Rights of use are granted in accordance with clause 5.

3.4 For contracts involving digital content other than software (for example, activation codes, licence keys, or similar data), the Seller shall provide the Customer with that digital content in electronic form. Use of such content may be subject to the end-user licence terms of the relevant software manufacturer or publisher. Unless the Seller expressly allows earlier use, access to the content is conditional upon full payment of the purchase price under clause 8.

3.5 Any optional post-purchase assistance or configuration help is provided solely as an ancillary service and only where expressly agreed. Unless stated otherwise in writing, these services are not subject to separate remuneration and may be withdrawn or refused at the Seller’s discretion.

3.6 Delivery of all contract items is governed by clause 9. The Seller shall fulfil its obligations by making the digital download link, activation key, or access information available to the Customer at the email address provided during checkout. Physical shipments (if any) are dispatched using the method selected by the Customer.

3.7 If the Seller is prevented, delayed, or entirely unable to perform because of the Customer’s failure to cooperate—such as not providing necessary data, documents, or valid email addresses—the Seller may invoice the Customer for any resulting additional costs or reasonable administrative effort.

3.8 For business customers, fulfilment of the Seller’s obligations is subject to correct and timely self-supply where the Seller is not responsible for any delay or failure of its own suppliers. The Seller will promptly inform the Customer of any such circumstance and refund any payment already made if performance becomes impossible.

4) Granting of Rights for a Contract on the Delivery of Software

4.1 This clause applies exclusively to contracts for the permanent purchase of software, as described in clauses 3.2 and 3.3(a).

4.2 Upon full payment of the purchase price in accordance with clause 8, the Customer is granted a non-exclusive, perpetual, worldwide licence to use the software supplied by the Seller (the “Software”) to the extent set out in the contract, licence certificate, or product description. The Seller may, at its discretion, provisionally allow use before payment is received in full. The Software may only be used by the number of natural persons or devices corresponding to the number of licences purchased by the Customer.

4.3 Permitted use includes the installation, loading, and execution of the Software on compatible hardware for the Customer’s own internal purposes. Any commercial rental, sub-licensing, resale, or other form of distribution to third parties is strictly prohibited unless the Seller provides prior written consent. The Customer must not make the Software available to the public by any means (for example, via networks, file sharing, or remote hosting), whether free of charge or for consideration, unless explicitly authorised by law or contract.

4.4 The Customer may make one (1) backup copy of the Software if necessary to secure continued use. Any further reproduction is prohibited unless expressly permitted by law.

4.5 The Customer may decompile or otherwise reverse-engineer the Software only where this is expressly allowed under applicable law, and only after the Seller has been asked in writing to provide the necessary interoperability information and has failed to do so within a reasonable time.

4.6 The Customer may permanently transfer ownership of the Software licence to a third party, provided that:

(a) the Customer completely ceases to use the Software and removes all installed copies from their devices;
(b) any backup copies are deleted or physically transferred to the third party;
(c) the Customer provides the third party with the relevant licence documentation; and
(d) the Customer ensures that the third party agrees in writing to the same scope of rights and restrictions set out in this clause 4.

Splitting or partial resale of volume or multi-user licences is not permitted unless expressly allowed by the Seller.

4.7 If the Customer uses the Software beyond the agreed scope of the licence—whether in terms of duration, number of users, or nature of use—the Customer must immediately acquire the additional licences required for lawful use. Failure to do so entitles the Seller to enforce its intellectual-property rights, including damages and injunctive relief.

4.8 All copyright notices, serial numbers, technical protection mechanisms, and other identifiers embedded in the Software must remain intact and unaltered. The Customer must not remove, obscure, or modify any such elements.

4.9 Unless otherwise agreed in writing, no intellectual-property rights are transferred to the Customer. The Seller retains full ownership of all copyrights, trade secrets, and other proprietary rights in the Software and its documentation. The licence granted herein confers only the rights of use expressly set out in this clause.

4.10 The Customer is responsible for ensuring that any use of the Software by its employees, agents, or contractors complies with the scope of the licence and these Terms. The Customer shall be liable for any unauthorised use by such persons as if it were their own act or omission.

4.11 The Seller reserves the right to implement technical measures within the Software to verify lawful use (for example, activation systems or digital-key validation) provided such measures do not unreasonably restrict legitimate use by the Customer.

5) Granting of Rights for a Contract on the Temporary Provision of Software

5.1 This clause applies exclusively to contracts for the temporary provision of software (“Software Lease” or “Subscription”), as described in clause 3.3(b).

5.2 Upon full payment of the purchase price in accordance with clause 8, the Customer is granted a non-exclusive, non-transferable and non-sub-licensable right to use the software supplied by the Seller (the “Software”) for the fixed period agreed in the contract, licence certificate or product description. The Seller may, at its discretion, allow temporary access before full payment has been received.

5.3 The duration of the licence is limited to the term expressly stated at the time of purchase or in the order confirmation. Unless renewed by agreement before expiry, all rights of use automatically end at the conclusion of the agreed term. Continued use after expiry without written renewal constitutes unauthorised use.

5.4 Permitted use includes installation, loading and operation of the Software on compatible hardware for the Customer’s own internal purposes. The Customer may not make the Software or any part of it available to third parties—whether by rental, lease, lending, hosting, sub-licensing or public communication—unless expressly permitted in writing by the Seller or required by law.

5.5 The Customer may create one (1) backup copy of the Software solely to ensure continued usability during the term of the lease. Any further reproduction or retention beyond the term of the contract is prohibited.

5.6 The Customer may decompile, disassemble or otherwise reverse-engineer the Software only to the extent expressly allowed under applicable law and only after the Seller has been given the opportunity to supply the information necessary to achieve interoperability within a reasonable time.

5.7 The Customer is not entitled to reproduce, distribute or transfer the Software to third parties. In particular, the Customer may not resell, lend, sub-licence, publicly reproduce or make the Software available by any means (including online sharing, hosting or remote access).

5.8 If the Customer breaches any provision of this clause—especially by copying, redistributing or using the Software beyond the agreed term—all rights of use granted under this contract shall terminate immediately and automatically revert to the Seller. The Customer must, without delay:

(a) cease all use of the Software;
(b) remove or uninstall the Software from all devices and systems under their control; and
(c) delete or return to the Seller all backup copies or media containing the Software.

5.9 Upon termination or expiry of the contract term, the Customer’s right to use the Software ceases automatically. Any continued use or retention of the Software or licence key after this point is strictly prohibited and may give rise to claims for damages or injunctive relief.

5.10 The Seller remains the sole owner of all intellectual-property and proprietary rights in the Software and its documentation. The Customer acquires no ownership interest or title to the Software beyond the limited, time-bound right of use expressly granted herein.

5.11 The Seller reserves the right to implement reasonable technical measures (for example, online activation, key validation or subscription verification) to ensure lawful and time-limited use of the Software, provided such measures do not materially restrict the Customer’s legitimate use during the contract term.

6) Customer’s Obligations

6.1 Unless otherwise stated in the contract, licence certificate or user documentation, the Customer must take all reasonable measures to protect the Goods supplied by the Seller—particularly digital content and software keys—from unauthorised access, copying or disclosure. All copies, backup files and digital credentials should be stored securely and kept confidential.

6.2 The Customer is responsible for providing accurate and complete information during the ordering process, including billing, contact and email details. Any delays or delivery failures caused by incorrect information are the Customer’s responsibility.

6.3 The Customer must ensure that the devices, operating systems and network environments used to download, install or operate the Software meet the minimum system requirements stated in the product description or manufacturer’s documentation. The Seller is not liable for performance issues resulting from incompatible or unsupported hardware or software environments.

6.4 The Customer must cooperate with the Seller as reasonably required to enable fulfilment of the contract. This includes, where necessary, providing proof of identity, payment verification or account ownership for fraud-prevention and order-processing purposes. If the Customer fails to provide such information upon request, the Seller may suspend or cancel the order until verification is complete.

6.5 Business customers must nominate a responsible contact person whose statements, instructions and confirmations are binding for contract performance. This clause does not apply to consumers.

6.6 The Customer shall notify the Seller without undue delay of any suspected unauthorised use of the purchased Software, licence keys or account access data. The Customer must take prompt steps to prevent further unauthorised use, including changing passwords or access credentials where applicable.

6.7 The Customer must not engage in any actions that could compromise the integrity, security or lawful use of the Software or digital products, including but not limited to:

(a) distributing or publishing licence keys or activation codes;
(b) bypassing, disabling or tampering with technical protection mechanisms, activation systems or digital rights-management controls;
(c) attempting unauthorised modification, reverse-engineering or redistribution of the Software; or
(d) allowing third parties to use the Customer’s purchased licence without authorisation.

6.8 The Customer shall use the Software and digital Goods only in accordance with the applicable end-user licence terms, the Seller’s Terms & Conditions, and all relevant laws and regulations, including export-control, copyright and data-protection requirements.

6.9 If the Seller’s performance is delayed or prevented because the Customer fails to fulfil any of the obligations set out in this clause, the Seller may charge the Customer for any resulting additional costs or administrative effort. The Seller shall not be responsible for any delay, non-delivery or performance failure caused by the Customer’s breach of this clause.

7) Right to Cancel (Consumers)

7.1 If you are a consumer (an individual acting wholly or mainly outside your trade, business or profession), you have a statutory right to cancel most contracts made online under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

7.2 Your right to cancel begins on the day the contract is concluded and continues for fourteen (14) days thereafter (“Cooling-Off Period”). Within this period, you may cancel the contract without giving any reason.

7.3 To exercise your right to cancel, you must inform us of your decision by a clear written statement (for example, by email) sent to:

Omega Keys Ltd
Email: contact@omegakeys.co.uk
Address: 71-75 Shelton Street Covent Garden London WC2H9JQ United Kingdom

You may also use our online cancellation form or contact form available at
www.omegakeys.co.uk/refund-policy/,
but this is not mandatory.

7.4 To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation before the fourteen-day period has expired.

7.5 – Digital Content Exception: The right to cancel does not apply once you have expressly consented to immediate delivery of the digital content (for example, software download, activation key or product code) and acknowledged that you will lose your right to cancel after download or activation has begun. By completing your purchase and accepting these Terms, you agree to this immediate performance and waive your statutory cancellation right in respect of digital-content products.

7.6 If you cancel a contract for physical goods, we will reimburse all payments received from you (including standard delivery costs) within fourteen (14) days of receiving your cancellation notice. Reimbursement will be made using the same payment method you used for the original transaction, unless otherwise agreed. No fees will be charged for the refund.

7.7 Where goods have already been dispatched, you must return them to us without undue delay and no later than fourteen (14) days after you notify us of cancellation. You must bear the direct cost of returning the goods unless we have expressly agreed otherwise.

7.8 We may withhold reimbursement until we have received the returned goods or you have provided proof of return, whichever is earlier.

7.9 For clarity, this cancellation policy does not affect your other legal rights under the Consumer Rights Act 2015, including your rights relating to faulty or misdescribed goods.

7.10 Full details and instructions are also available in our
Refund & Returns Policy.

8) Prices and Payment Terms

8.1 Unless otherwise stated on the product page, all prices displayed on www.omegakeys.co.uk are total prices in pounds sterling (£), inclusive of UK VAT at the applicable rate. Any additional costs, such as optional delivery charges for physical items, will be clearly shown before checkout.

8.2 For orders delivered outside the United Kingdom, additional import duties, taxes or fees may apply in the destination country. These charges are not included in our prices and must be paid by the Customer directly to the relevant authorities or courier service. Currency-conversion or international-payment fees charged by the Customer’s bank are also the Customer’s responsibility.

8.3 Accepted payment methods are displayed at checkout and may include debit or credit card, PayPal, Klarna, Apple Pay, Google Pay, and other secure payment services integrated on the Website. The Seller reserves the right to modify accepted payment methods at any time.

8.4 Payment is due immediately upon order submission unless otherwise stated. Orders will be processed only after successful payment authorisation. In cases where payment cannot be confirmed or is later declined, the Seller reserves the right to cancel the order without notice.

8.5 For payments made through PayPal, the transaction will be processed under PayPal’s User Agreement. If the Customer does not have a PayPal account, PayPal’s guest-checkout terms apply. PayPal may process and store the Customer’s payment information in accordance with its own privacy policy.

8.6 For card payments, the Customer authorises the Seller (and its payment processor) to charge the full order amount to the selected card at the time of purchase. Card transactions are encrypted and processed securely in accordance with PCI-DSS standards. The Seller does not store full card details.

8.7 For “Buy Now, Pay Later” or instalment-based options (such as Klarna), the Customer’s agreement is directly with the respective payment provider, whose terms and conditions shall apply in addition to these Terms. The Seller is not a party to, and has no control over, the approval or administration of such financing arrangements.

8.8 All payments must be made in pounds sterling (£). The Seller is not responsible for exchange-rate fluctuations, conversion fees, or differences in value due to currency conversion by third-party financial institutions.

8.9 The Seller may cancel or suspend an order if fraudulent, suspicious, or unauthorised payment activity is detected. The Seller may request reasonable verification documents (for example, proof of identity or address) before processing or releasing an order to protect both parties from fraud.

8.10 Consumers are entitled to statutory protections under the Consumer Rights Act 2015. Business customers are required to pay invoices in full without deduction, set-off, or counterclaim unless otherwise agreed in writing. For overdue business payments, interest and recovery costs may be charged under the Late Payment of Commercial Debts (Interest) Act 1998.

8.11 The Seller may refuse to process orders from Customers with unresolved disputes, unpaid balances, or a history of chargebacks. In such cases, any payments received will be refunded to the original payment method.

8.12 An electronic invoice will be issued automatically to the Customer upon successful order confirmation. The Customer agrees to receive invoices in electronic form only.

9) Delivery & Shipping Terms

9.1 For digital products, delivery takes place electronically. After successful payment, the Customer will receive the product key, activation code, or download link by email to the address provided during checkout. Delivery is usually instant but may take up to twenty-four (24) hours in rare cases (for example, system maintenance or manual verification).

9.2 The Customer must ensure that the email address provided is correct and that sufficient mailbox capacity and spam-filter settings allow receipt of our delivery messages. The Seller is not responsible for failed deliveries resulting from incorrect information or blocked messages.

9.3 In some cases, digital downloads may also be accessible via the Customer’s account page on www.omegakeys.co.uk. Download links and licence information are provided for the Customer’s personal use only and must not be shared or resold.

9.4 For any physical goods (such as installation media or accessories), delivery is carried out by recognised postal or courier services to the shipping address specified at checkout. Standard delivery times within the United Kingdom are normally three (3) to five (5) working days, unless otherwise stated. International delivery times vary depending on the destination country and carrier.

9.5 Risk of loss or damage for physical goods passes to the Customer once delivery has been made to the address supplied or once the item is handed to the chosen carrier, depending on the applicable law. Title to the goods remains with the Seller until full payment has been received in accordance with Clause 8.

9.6 For mixed orders containing both digital and physical products, digital items will be delivered immediately by email, while physical items will follow the standard shipping process.

9.7 Delivery delays caused by incorrect address details, customs inspections, or circumstances beyond the Seller’s reasonable control (such as network outages, strikes, or carrier delays) do not constitute grounds for compensation. In such cases, the Seller will make reasonable efforts to assist the Customer in tracking or re-sending the order where possible.

9.8 In the event of a failed or undeliverable digital delivery, the Customer must contact us within seven (7) days of purchase via contact@omegakeys.co.uk or through our support form at
www.omegakeys.co.uk/contact/ so that we can resend or restore access promptly.

9.9 Once a digital product key, activation code, or licence file has been sent or made available for download, the order is considered delivered in full. The Customer acknowledges that digital delivery is completed at that moment, even if the Customer delays or fails to download or activate the product.

9.10 For compliance and fraud-prevention purposes, the Seller may record technical data relating to digital deliveries, including IP address, timestamp, and device identifiers. These records help confirm completion of electronic delivery under UK consumer law.

10) Retention of Title

10.1 Ownership of all goods and digital products supplied by the Seller remains with OMEGAKEYS LTD until full payment of the purchase price and any applicable charges has been received and cleared in the Seller’s account.

10.2 In the case of physical goods, risk of loss or damage passes to the Customer once delivery has been made to the address provided or to the carrier nominated by the Customer, whichever occurs first. However, legal title remains with the Seller until payment is made in full.

10.3 In the case of digital goods (such as software keys, activation codes or download links), delivery is deemed complete when the Seller makes the product available electronically by email or secure download. The Customer’s right to use the software remains conditional upon full payment in accordance with Clause 8.

10.4 Until full ownership has transferred, the Customer must:

(a) keep all goods in good condition and stored separately from other property, clearly identifying them as the property of the Seller;
(b) not remove, obscure or alter any identifying marks or serial numbers from the goods or digital products; and
(c) not pledge, assign, transfer or otherwise dispose of the goods or any rights in them as security or otherwise without the Seller’s written consent.

10.5 If the Customer resells any goods before full payment is received, the proceeds of such sale (whether in cash or in receivables) shall be held by the Customer in trust for the Seller, to the extent of the unpaid balance owed to the Seller. This provision applies only to business Customers and does not affect statutory consumer rights.

10.6 The Seller reserves the right to revoke the Customer’s right to possession of the goods or digital access if payment is overdue, a chargeback or dispute is initiated, or there is reasonable suspicion of fraud or misuse. In such cases, the Seller may deactivate the corresponding product key, account or access credentials and pursue any further remedies available under law.

10.7 If the total value of the Seller’s retained goods or digital licences exceeds the outstanding claim by more than 20%, the Seller will, upon written request, release an appropriate portion of the retained rights or securities.

10.8 Nothing in this clause affects the Customer’s statutory rights under UK consumer law regarding the supply of digital content or physical goods.

11) Warranty for Contracts under Cl. 3.2, 3.3(a) and 3.3(c)

11.1 This clause applies to all contracts involving the sale or permanent supply of software and other digital or non-digital goods as defined in Clauses 3.2, 3.3(a) and 3.3(c).

11.2 The Seller warrants that all goods and digital products supplied will correspond with their description at the time of delivery, be of satisfactory quality, and fit for their intended purpose as required by the Consumer Rights Act 2015. This warranty applies in addition to, and not in limitation of, your statutory rights.

11.3 For consumers, if a product is faulty, misdescribed, or otherwise non-conforming, you have the following rights:

(a) To request a free repair or replacement within a reasonable time;
(b) If repair or replacement is impossible or unsuccessful, to receive a full or partial refund depending on circumstances; and
(c) For digital products, to expect that the software functions as described and that defects are remedied within a reasonable time once reported.

11.4 For business Customers, the Seller warrants that the goods will substantially conform to their description at the time of delivery. All other warranties, conditions or representations (express or implied) are excluded to the fullest extent permitted by law.

11.5 The warranty does not cover defects caused by improper installation, misuse, unauthorised modification, external causes such as accidents or electrical failure, or use in combination with unsupported hardware, software or operating systems.

11.6 The Seller is not responsible for loss of data arising from repair, reinstallation or re-activation of software. The Customer is responsible for maintaining adequate data backups prior to installation or activation.

11.7 The Customer must notify the Seller of any defect as soon as reasonably practicable after discovery, providing sufficient details to allow verification. In cases of digital delivery, the Seller may request technical information (e.g., error screenshots, activation logs) to assist in diagnosis.

11.8 The Seller’s obligation under this warranty is limited, at its discretion, to one of the following remedies:

(a) Rectification or repair of the defective product;
(b) Replacement with a functionally equivalent licence or download link; or
(c) Refund of the purchase price, provided that the defective product key or licence is deactivated and not in further use.

11.9 Where digital goods are updated or improved, the Seller will make available to Customers any updates or patches necessary to maintain conformity during the reasonable life of the product, as required under the Consumer Rights Act 2015.

11.10 The warranty period for business Customers is twelve (12) months from the date of delivery unless otherwise stated. This limitation does not apply to consumers.

11.11 Nothing in this clause limits or excludes liability for death or personal injury caused by negligence, for fraudulent misrepresentation, or for any other matter where exclusion would be unlawful.

11.12 To make a warranty claim, please contact our support team at
contact@omegakeys.co.uk with proof of purchase, order number and a description of the issue. The Seller will respond within a reasonable timeframe and propose the appropriate remedy.

12) Warranty for Contracts under Cl. 3.3(b) (Software Leasing)

12.1 This clause applies to contracts involving the temporary provision or leasing of software (“Software Subscription” or “Software Leasing”) as defined in Clause 3.3(b).

12.2 The Seller warrants that the leased software will, at the time of provision and throughout the agreed subscription term, substantially conform to the description and functionality stated in the product documentation and on www.omegakeys.co.uk.

12.3 The Seller will, where possible, ensure that the leased software remains operational and compatible with supported systems during the term of the contract. Any service interruptions or temporary unavailability caused by maintenance, updates, or factors beyond the Seller’s reasonable control shall not constitute a defect.

12.4 The Customer is responsible for ensuring that their hardware, operating system, and network configuration meet the software’s system requirements. The Seller is not liable for performance issues arising from incompatible or outdated systems.

12.5 The Customer must promptly notify the Seller of any defect, malfunction, or performance issue that materially affects usability. Upon receipt of such notice, the Seller will, within a reasonable period, remedy the defect through repair, replacement, or functional update.

12.6 If the Seller is unable to restore the software’s conformity within a reasonable time or if the defect is substantial and prevents proper use, the Customer may terminate the contract and request a proportionate refund for the unused portion of the subscription term. This remedy applies only if the defect is not attributable to misuse, external interference, or the Customer’s own system environment.

12.7 The warranty does not cover defects resulting from:

(a) unauthorised modification, alteration, or reverse-engineering of the software;
(b) use contrary to the documentation, licence terms, or technical requirements;
(c) failures caused by third-party software, viruses, or system misconfiguration; or
(d) use beyond the agreed subscription period or breach of Clause 5 (Granting of Rights for Temporary Provision).

12.8 For consumers, this clause operates in addition to statutory rights under the Consumer Rights Act 2015, which ensures that digital content must be of satisfactory quality, fit for purpose, and as described. If the leased software fails to meet these standards, the Customer may be entitled to repair, replacement, or refund depending on the circumstances.

12.9 For business Customers, all implied warranties, conditions or representations (whether statutory or otherwise) are excluded to the fullest extent permitted by law. The Seller’s total liability for breach of this warranty shall not exceed the total amount paid by the Customer during the current subscription term.

12.10 The exclusion and limitation of liability in this clause does not apply to cases involving death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be lawfully excluded under UK law.

12.11 To report an issue under this warranty, the Customer should contact our support team at
contact@omegakeys.co.uk and provide order details, error information, and any supporting documentation. The Seller will acknowledge the report and provide a resolution plan within a reasonable timeframe.

13) “100% Money-Back Guarantee” Terms

13.1 In addition to your statutory consumer rights under the Consumer Rights Act 2015, OMEGAKEYS LTD offers a voluntary “100% Money-Back Guarantee” to provide added assurance and confidence when purchasing from www.omegakeys.co.uk.

13.2 The guarantee applies for a period of three (3) years from the original invoice date. For products that have a defined or limited term (for example, subscription-based or time-limited licences), the guarantee period is limited to the duration of that product’s validity.

13.3 Under this guarantee, the Customer may request a full refund of the purchase price if:

(a) the product key, licence, or activation file no longer functions as intended and cannot be replaced within a reasonable period; or
(b) the Customer no longer wishes to use the product and provides written confirmation that it has been fully uninstalled, deactivated, and will not be used or transferred to any third party.

13.4 To claim under the guarantee, the Customer must submit:

(a) proof of purchase (order number, invoice, or receipt); and
(b) a signed statement confirming that the licence or product key has been permanently deactivated and will not continue to be used.

13.5 Upon verification of eligibility, a full refund of the purchase price will be issued to the original payment method within fourteen (14) days. Refunds under this guarantee are processed exclusively by OMEGAKEYS LTD and are independent of the statutory right of cancellation outlined in Clause 7.

13.6 This guarantee does not apply to:

(a) products that have been resold, transferred, or shared with third parties;
(b) products altered or misused in violation of the licence terms;
(c) issues arising from hardware failure, operating-system corruption, or external software conflicts; or
(d) cases involving unauthorised or fraudulent use of the original order.

13.7 The guarantee is offered on a goodwill basis to enhance customer satisfaction. It does not restrict or replace any statutory rights relating to faulty or misdescribed goods.

13.8 Requests made under this guarantee should be directed to our support team at
contact@omegakeys.co.uk or via our dedicated refund form at
www.omegakeys.co.uk/refund-policy/.

14) Liability for Other Breaches of Duty

14.1 Except as expressly provided elsewhere in these Terms, the Seller’s liability for any breach of duty, contractual or otherwise, shall be governed by the provisions of this clause. Nothing in these Terms shall limit or exclude the Seller’s liability for:

(a) death or personal injury caused by the Seller’s negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of any terms implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or
(d) any other liability that cannot lawfully be limited or excluded under applicable UK law.

14.2 Subject to Clause 14.1, the Seller shall only be liable for losses that are a foreseeable and direct result of its breach of contract or negligence. The Seller shall not be liable for any indirect, incidental or consequential losses, including (but not limited to) loss of profit, loss of data, loss of business opportunity, or loss of anticipated savings, except where such losses were reasonably foreseeable at the time the contract was formed.

14.3 For business Customers, the Seller’s total aggregate liability for any and all claims arising out of or in connection with the contract (whether in contract, tort, negligence, breach of statutory duty or otherwise) shall not exceed the total price paid by the Customer for the specific order giving rise to the claim.

14.4 The Seller is not responsible for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, labour disputes, power or internet outages, or third-party software or hosting failures. In such cases, the Seller’s obligations are suspended for the duration of the event.

14.5 The Seller provides software products, activation keys and digital downloads “as described” and makes no guarantee that the software will operate without interruption or be free from errors, provided that such defects do not materially impair the intended use or functionality of the product.

14.6 The Seller shall not be liable for any loss or corruption of data or content arising from improper installation, failure to maintain secure backups, or unauthorised modification by the Customer or third parties. The Customer is solely responsible for safeguarding and backing up all data prior to installation or activation.

14.7 Where the Customer is a consumer, the limitations in this clause do not affect statutory rights under the Consumer Rights Act 2015 or any other applicable legislation. Consumers may still be entitled to repair, replacement, price reduction or refund where goods or digital content do not conform to contract.

14.8 The Seller’s liability for delay or non-performance due to the actions or omissions of the Customer (including failure to provide accurate information, system compatibility, or required cooperation) shall be excluded. The Seller may charge the Customer for any reasonable costs incurred as a result of such failures.

14.9 All limitations of liability set out in these Terms also apply for the benefit of the Seller’s employees, directors, contractors and agents acting in the course of their duties, to the extent permitted by law.

15) Redemption of Campaign Vouchers

15.1 From time to time, OMEGAKEYS LTD may issue promotional or discount vouchers (“Campaign Vouchers”) as part of marketing campaigns, customer rewards, or other promotional activities. These vouchers are issued free of charge and cannot be purchased by the Customer.

15.2 Campaign Vouchers are valid only for the period stated on the voucher or in the accompanying promotional material. Once the validity period has expired, the voucher can no longer be redeemed, and no replacement or extension will be granted.

15.3 Campaign Vouchers may be redeemed only on the Seller’s website
www.omegakeys.co.uk and only during the specified redemption period. They are not valid for purchases made through other marketplaces, resellers, or third-party platforms.

15.4 Campaign Vouchers are redeemable only before completing checkout. They cannot be applied retroactively to previous purchases, nor combined with other voucher codes or promotional offers unless expressly stated otherwise.

15.5 Only one Campaign Voucher may be used per order. Multiple vouchers cannot be combined within the same transaction.

15.6 Certain products or product categories may be excluded from voucher campaigns. Any such exclusions will be clearly stated in the promotional communication or at checkout.

15.7 The total order value must meet or exceed the minimum spend specified on the Campaign Voucher. If the value of the voucher exceeds the total price of the order, any remaining balance will be forfeited and cannot be credited or refunded.

15.8 If the Customer cancels or returns an order paid partially or entirely with a Campaign Voucher, the refunded amount will exclude the value of the voucher. The voucher will not be reinstated for reuse unless otherwise stated in the promotion’s terms.

15.9 Campaign Vouchers cannot be exchanged for cash, credited to an account, or accrue interest. They are strictly non-transferable and intended for the original recipient’s use only unless explicitly stated otherwise.

15.10 If a Campaign Voucher is found to have been used fraudulently, unlawfully, or in breach of these Terms, the Seller reserves the right to cancel the order, deactivate the voucher, or request repayment of any improperly obtained discount.

15.11 The Seller reserves the right to withdraw or amend Campaign Voucher promotions at any time, with reasonable notice, where necessary for technical, legal, or commercial reasons.

15.12 Campaign Vouchers may be redeemed by the person named on the voucher or by any holder who lawfully possesses it, provided there is no evidence of misuse. The Seller shall not be liable for loss or unauthorised use of a voucher once issued.

Company: OMEGAKEYS LTD
Address: 71-75 Shelton Street Covent Garden London WC2H9JQ United Kingdom
Email: contact@omegakeys.co.uk
Website: www.omegakeys.co.uk
Phone: +44 788 341 5576